Software Download
and Account Setup
To access more details on OrderPicture.Com
Click Here
Please Read and follow this procedure
before downloading and installing the
OrderPicture.Com Image Manager software for
uploading and managing event images
Current Operating systems supported:
Windows 7 and Windows Vista*, Windows
XP, Windows 2000, Windows 98se
** always accept the default settings when installing the
software **
Step 1 - Download the software. When complete click the run button.
Click here to download
Step 2 - Click the Extract Button
Step 3 - Click the YES when asked to run the
program.
Step 4 -
Follow the instructions in the Setup Program
Step 5 - After installation is complete run the program by clicking your START button,
programs/orderpicture/orderpicture image manager
Step 6 -
When Asked, Always Update the Files then follow the instructions in the Image Manager software
to establish your client information.
Step 7 -
Call us at 877-344-4829 M-F 10-4 to activate your account for customer sales.
Your ready to upload and sell pictures!
We suggest you follow the
help / tutorial to learn the Image Manager software.
You should also visit and bookmark our "how
do I" page.
If you have problems installing and need further assistance please call toll-free
877-344-4829 M-F 10-4
Most common software install problems ( in order of
likelihood ):
Fire Walls : (Almost all of the install problem calls we get)
Symptom: Computer BEEPS after clicking the start image manager or Hangs on Listing Files
Problem: System cannot finish downloading the software, the firewall is blocking
it.
Cure: Be sure to allow orderpicture.com access if your
firewall software prompts. You may be asked up to 3 times depending on your firewall. Make sure
Windows firewall "do not allow
exceptions" is NOT CHECKED. After allowing communications you may need to re-start the software. If you are using a 3rd party firewall or
internet security software follow the instructions provided by them for their
software. If you are in a company network check with your I.T. person for
network firewalls. Check internet routers and internet providers for firewalls.
Folder permissions and security settings
* WINDOWS 7 and VISTA USERS:
Symptom: Computer BEEPS after clicking the start image
manager or you are prompted to set folder permissions so software can update.
Problem: Orderpicture cannot update or replace files in the OrderPicture folder.
Cure: Set your user folder permissions for full-control on the c:\program_files\orderpicture folder.
Right click the c:\program_files\orderpicture folder.
Click properties
Click security tab
Click edit
Select your user name
Check the 'full control' box
Click OK and OK
Restart the software
More information can be obtained by visiting:
http://windowshelp.microsoft.com
search "What are permissions"
Program and Extraction Directories :
Symptom: Computer BEEPS after clicking the start image
manager.
Problem: Software cannot update because it cannot find the programs.
Cure: Re-install the software in the default "c:\program files\orderpicture"
folder.
Update not performed on new install :
Symptom: Computer BEEPS after clicking the start image
manager.
Problem: Software was not updated on 1st install.
Cure: Re-Start the software and update checked files now.
Computer (system) files are out of date :
Symptom: Software will not install - repeats installing and
re-starting system over and over.
Problem: System is out of date and cannot install.
Cure:
Link to check your system for updates:
http://windowsupdate.microsoft.com
Link to XP update to Service Pack 3 :
http://www.microsoft.com/windowsxp/sp2/topten.mspx
Anti-Virus Software :
Symptom: Varies
Problem: Software cannot replace older versions on update
Cure: Disable any anti-virus software for the install then restart the
anti-virus program.
Internet Connection Problems:
Symptom: Computer BEEPS after clicking the start image
manager. Some features may be missing from the program (price list, etc.)
Problem: Software update was not completed due to a dropped connection.
Cure: Re-Start the software and update checked files now.
If the software stalls after starting the updates you may have a poor or limited
access ftp ports 20 & 21. There are 2 solutions to this problem:
1. Contact your ISP and see if they are throttling the ports 20 & 21 and correct
it.
2. Shut down and restart and update the software, repeat until all files are updated.
Download Image Manager Install Program
