Print File Recovery System

When an event is uploaded to the OrderPicture.Com website using the Image Manager
software it processes the images and up loads just what is needed to sell the image.
It stores the renamed original high-res image in an event folder for access when ordered.
When an order is being processed if we do not have the original image a print file request
is e-mailed. The Process and Upload software connects automatically (if you have set it that way)
or you do a start check now and it sends the full res original file to us for processing. This method
saves thousands of photographer hours each year by not up loading unneeded full-res images.
This procedure walks you though rebuilding the orderpicture_events print file folders and images that may have
been lost on your computer due to accidental deletion, hard drive failures, etc.

Follow these instructions to send us the print files:

- If the Process and Upload software is not already running start the Image Manager.

- Click the orderpicture process and upload software in your taskbar

- Click "setup printfile request system"

- Click "Start Check Now"
    Wait until the software returns to the previous screen

- Click "print file recovery" from the Process and Upload menu.
    A warning appears - please read it and click OK

Step 1. In the upper left box there will be a list of requested images - Double click the first one.

Step 2. The ordered image will appear. If a red x appears the order cannot be completed- contact us
            877-344-4829.

Step 3. Using the drive and directory tools find your original camera files that you created the event from.
           Click on an image in the left image list and it will preview on the screen. Keep viewing images until
           it matches the ordered image on the left. (rotate if needed)

Step 4. Click the "The images match exactly - accept these as the print files".
           A warning will appear - read it and click OK. Repeat steps 1-4 for all requested images.

- Exit the print file recovery software
- Click "setup printfile request system"
- Click "Start Check Now"
 

All images will be sent to us.